TERMS

SHIPPING

  •   We will do our best to ship all orders received by 2 PM EST the same day, but please note there are no guarantees.
  •   Purchase orders are processed in the exact order they are received.
  •   We recommend placing orders as early in the day as possible for best chances of shipping same day.
  •   Tack Apparel will not be responsible for non-delivery, delay, loss, or damage caused by the selected carrier.
  •   All merchandise is shipped FOB origin.

RETURNS

All returns must be reported within ten (10) days from receipt of merchandise. A written authorization number must be obtained for all returns. You can do it by contacting us at info@tackapparel.com if you did not receive a confirmation. There is a 20% restocking fee in addition to freight charges for all returned merchandise with authorization number. All unmarked packages / cartons will be refused. No altered merchandise will be accepted (ie: screen printed, embroidered, relabeled, washed, dyed, embellished, etc.). Please inspect all goods prior to decorating merchandise. Only goods that have not been altered in any way will be considered for return. Samples and items on clearance are non-returnable.

Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer.

DISCLAIMER

Tack Apparel cannot guarantee variances in size, construction, color and shade of stock inventory. Tack Apparel hereby disclaims all expressed and implied warranties, including without limitation, implied warranties of merchantability and fitness for particular purpose. All such warranties are hereby disclaimed and excluded from any and all transactions between client and Tack Apparel and shall not apply to the merchandise sold by Tack Apparel.

Prices are subject to change without notice. All merchandise will be shipped at the prices in effect at the time of shipping. Tack Apparel reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics. All orders are subject to availability. Client is responsible for all shipping and freight charges, at FOB Tack Apparel’s warehouse.

REFUND POLICY

Tack Apparel STRONGLY BELIEVES IN CUSTOMER SATISFACTION AND DEVELOPING LONG TERM RELATIONS WITH THEIR CLIENTS, HOWEVER FOR UNCALLED CIRCUMSTANCES OUR REFUND POLICY IS MENTIONED BELOW

PARTIAL REFUND

A partial refund will be applicable if a customer has received the sample for the product and wishes against proceeding with the bulk order due to any reason. The company will provide a refund of the amount to the customer within a working week, the charges for the sample manufacturing would be deducted from the final settlement.

FULL REFUND

A full refund will be applicable if a customer wishes to cancel the order within the time window of 24-48 hours after the order confirmation. It should be noted that after the time window exceeds, no claim for refund will be entertained by the company. It should be known that no refund will be provided once the products are ready/shipped to the customer.

DISCLAIMER

If the customer finds any imperfections in the order, we will be providing a replacement after evaluating the defects. It should be noted that in case of a replacement, the courier and shipping charges will be paid by the customer.

CLAIMS

Claims for shortages and/or defective merchandise must be made within ten (10) days of receipt. Seller shall not be responsible for shortages when shipments are directed to a third party other than the Customer.

SAMPLES

Sample orders will be shipped at piece pricing plus freight costs. Samples may not be returned. All samples will be marked with style number, description, color, and size.

Please note that charges for samples are non-refundable. Once a sample order is placed and processed, the associated fees are considered final and cannot be refunded. We encourage customers to carefully consider their sample orders before proceeding to ensure satisfaction with their selections.

CONFIRMATIONS

If you did not receive a confirmation, we did not receive your order. Tack Apparel will not pay for expedited shipments on orders that were not confirmed.

NO LIABILITY FOR OUTSIDE VENDORS

Seller shall not be liable for any work performed by any third party and hereby waives any right to assert any claim against Seller for work performed by any other third party or vendor, including but not limited to claims for negligent referral, agency, or respondent superior.

DISCHARGE PRINTING

Our dark colors are dischargeable. We always recommend our customers to test samples prior to proceeding with production.

GARMENT SPECIFICATIONS

Please note Tack Apparel makes periodic updates to garment specifications. Current inventory may include a balance of garments from a previous specification. Tack Apparel ships by FIFO accounting practice (First in first out) Please contact Tack Apparel Customer Service with any questions.